Laurence Barrett
Chief Executive Officer
Laurence is an experienced board level director with over 25 years experience in leading teams through change and holds an accreditation in Systems Thinking (the Toyota Production System for Lean Service). He has extensive experience in Operations, Contact/Call Centres, IT Systems and Technology, Telecommunications, Logistics, Field Service, Technical Support, Credit Control, and Administrative functions.
Laurence spent 13 years at a senior level at VELUX, the world’s largest roof window company where he introduced Systems Thinking which delivered an outstanding customer experience as well as substantial reductions in operating costs and he has considerable international experience of advising and guiding lean intervention teams in France, Germany, Denmark, Belgium, Holland and the Czech Republic. In addition, Laurence has 14 years of experience of working as a director and company secretary of a computer services company supplying consultancy, managed services, training products and staff on a contract, project or permanent basis.
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